Reserve your pet’s medication
No payment is taken now. A reservation is a request, reviewed by a licensed veterinarian before anything is filled or charged.
- A licensed veterinarian reviews your request, usually within one business day.
- You get one email with everything: your prescription confirmation and a secure payment link.
- Once you pay, your order ships, and you can track it.
No payment is taken now. If the vet finds the medication is not right for your pet, that same email explains why, and you are not charged.
Having trouble? Common questions
If something goes wrong with the form, check here first. Most issues have a quick fix.
I have more than one pet. How do I order for all of them?
Submit this form once for each pet. It takes an extra minute, but it’s how we guarantee every bottle is labeled with the correct pet’s name and dosed for that specific animal. Mixing pets on one reservation risks a mislabeled medication, which we won’t do.
My prescription file won’t upload
A few things to check:
- File type: we accept PDF, JPG, and PNG. If your file is another type (like HEIC from an iPhone), open it and re-save or screenshot it as a JPG or PNG.
- File size: very large files may not upload. Try a photo instead of a scan, or compress the file.
- Connection: a weak signal can interrupt the upload. Try again on Wi-Fi.
Still stuck? You don’t need the upload to work. Just submit the form without it and email your prescription to [email protected] with your name and pet’s name, and we’ll match it to your request.
I don’t have a prescription. Can I still reserve?
Yes. You don’t need to bring your own prescription. Choose the option to have our licensed veterinarian review your request and write the prescription. There’s no separate charge for the review, you pay only for the medication.
The form won’t submit / I got an error
Check that every required field (marked with a gold star) is filled in. If it still won’t go through, your prescription file may be the issue, try submitting without it and emailing it separately. If nothing works, email everything to [email protected] and we’ll set it up for you by hand.
When will I hear back? What happens next?
A licensed veterinarian reviews your request, usually within one business day. You’ll get one email with everything: your prescription confirmation and a secure payment link. No payment is taken until you’re approved, and if the medication isn’t right for your pet, that same email explains why and you’re not charged.
Is my information safe?
Yes. Your details go only to our veterinary and pharmacy team to review your request. We don’t take payment on this form, a secure payment link comes later, only after approval. See our privacy policy for details.